Info

ABOUT
HOW TO PURCHASE
PAYMENT
SHIPPING
PACKAGING
CUSTOM ORDERS & WHOLESALE

 

ABOUT

Crane&Fox was born out of my frustration with generic, mass produced cards and accessories.

Crane&Fox is all about bold and unique things. And what’s even more awesome about it is that every item for sale is handmade and has a bit of the maker’s soul in it. Each card and print sold is bound to delight, induce laughter and piggy snorts. Each piece of jewelry is unique, and handcrafted.

Every item has a different story to tell, care to listen?

HOW TO PURCHASE

To purchase from Crane&Fox, simply follow the simple steps below :

1. Visit “Shop” page and choose what you would like to purchase.

2. Copy down the item codes of the products you would like to purchase.

3. Fill in the Order Form with your details, item codes and quantity.

4. Send in the Order Form and you will receive a reply within 24 hours to confirm your purchase.

5. Make payment using method of choice. And ta da! You’re done!

PAYMENT

  • Payments can be made via Credit Card/Paypal or Cash Deposit/Bank Transfer (Maybank2U).
  • You can still pay with your Credit Card through Paypal. A Paypal account is not needed for credit card payments. Paypal is a secure third party that can transfer money.
  • After your order has been confirmed, our Maybank account number or Paypal email will be sent to you.

SHIPPING

Shipping within Malaysia is a flat rate of RM 6.00. All packages are shipped via PosLaju so that they reach customers safely and quickly.

If you are located outside of Malaysia, please click here to visit the international shop. **Only purchases within Malaysia are shipped via PosLaju.  International purchases are shipped via Registered Post, and require 10-25 days to arrive.

PosLaju Shipping –

  • requires 2 working days to process and ship packages
  • requires a signature upon delivery
  • provides a tracking number. Packages can be tracked online.

Should your package not be delivered within 3 working days (touch wood!), kindly send an email to craneandfox@yahoo.com. Please note that I have no control over the parcel after it leaves my hands, but I will do everything I can to find out why it did not arrive and do my best to fix it. I promise. I hate it when my parcels don’t arrive too.

**If your purchase arrived damaged, kindly email me within 7 days (craneandfox@yahoo.com). I will do my best to help you.

PACKAGING

All jewelry and small items are packed in our signature handmade muslin drawstring bags. Cards and prints are put in plastic sleeves, with cardboard backing to prevent them from being bent or folded. Purchases are packed in a bubble envelope to avoid damage. An invoice will be included as proof of purchase.

Large orders will be packed in a cardboard box.

*If your order is a gift to be sent directly to the recipient, please let me know. I will pack it accordingly.

CUSTOM ORDERS / WHOLESALE ORDERS

At the moment, I still don’t have enough time to take on custom or wholesale orders. Maybe in the near future. Or send me an email with your proposal/ideas. Maybe you can convince me otherwise. :)

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