Shipping and Packaging

Shipping

Shipping within Malaysia is a flat rate of RM 6.00. All packages are shipped via PosLaju so that they reach customers safely and quickly.

If you are located outside of Malaysia, please click here to visit the international shop. **Only purchases within Malaysia are shipped via PosLaju.  International purchases are shipped via Registered Post, and require 10-25 days to arrive.

PosLaju Shipping –

  • requires 2 working days to process and ship packages
  • requires a signature upon delivery
  • provides a tracking number. Packages can be tracked online.
Should your package not be delivered within 3 working days (touch wood!), kindly send an email to craneandfox@yahoo.com. Please note that I have no control over the parcel after it leaves my hands, but I will do everything I can to find out why it did not arrive and do my best to fix it. I promise. I hate it when my parcels don’t arrive too.
**If your purchase arrived damaged, kindly email me within 7 days (craneandfox@yahoo.com). I will do my best to help you.
Packaging
All jewelry and small items are packed in our signature handmade muslin drawstring bags. Cards and prints are put in plastic sleeves, with cardboard backing to prevent them from being bent or folded. Purchases are packed in a bubble envelope to avoid damage. An invoice will be included as proof of purchase.
Large orders will be packed in a cardboard box.
*If your order is a gift to be sent directly to the recipient, please let me know. I will pack it accordingly.
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